400 S Millpond Dr. (1000 E) Lehi, UT 84043 - Map
Info@JumpUpGym.com
(801) 477-4078

 

Frequently Asked Questions

 

Are there any registration or insurance fees?
No. There are no extra fees of any kind unless you are competing on the team.

 

Are there any sessions?
No. Classes and tuition are just month to month. We do have some week long programs in the summer.

 

Are there muti-class discounts?
Yes. If one family takes 3 or more classes then you get a 10% discount on your total tuition.

 

Do you offer free trials?
Yes. Please schedule them by email, Phone, or the request form.
Don't just show up at a class and expect to participate. You can always drop by and watch.

 

Can I stay and watch my child in class?
 Yes. You may watch from the observation room.

 

Can I sign up in the middle of the month?
Yes. We will prorate your first month's tuition.

 

How do I sign up?
Most people just sign-up using our online registration system. If you have problems with that ... just call (801) 477-4078 and we will sign you up.

Click the "REGISTER" link in the orange menu bar above to start registration.
You can also click the "New Registration" button in the Online Registration Box on the left side of our Home page.
You can also login and get your password from the home page.

 

How do I drop classes?
Just email us and let us know before the begining of the month. 
Don't tell your coach. Coaches don't handle enrollments, drops, or billing

 

Can I drop classes after the beginning of the month and get a refund?
No. You have taken a class spot. We have had too many people just not tell us that they are dropping and then want a refund part way through the month. We make some exceptions ... but don't count on it.

 

When is tuition due?
Tuition is due on the 20th of each month PRIOR to the start of the month or when you first sign-up.
So February tuition is due on JANUARY 20th and July tuition is due on JUNE 20th. Tuition is due in advance.

Many of our classes have wait-lists and we can't guarantee your spot if you don't pay on time.

 

What forms of payment do you take?
We take VISA, MC, Discover, ACH, checks, or cash. Sorry NO American Express or chickens.

 

How do I pay?
We really prefer that you use our Automatic Payments by entering card or bank account information in your online account.
Automatic Payments make it so much easier for everyone.
You may also just pay monthly from your online account or ... if you insist ... Put cash or checks in our "Tution Drop Box" at the gym. Some people even use their bill pay to send us checks on time.
Remember ... Many of our classes have wait-lists and we can't guarantee your spot if you don't pay on time.

 

How do I know what to pay?
Everyone is emailed a statement a few days before the 20th due date.
If you don't have an email ... we will try to print them out and give them to your student.

 

What if I have a billing question or I think my tuition statement is wrong?
The absolute best way to handle billing questions is by emailing: info@jumpupgym.com
If you call our phone number, you will usually get Carrie and she will try to help you. But she will most likely need to pass the message on to Jason who does all the billing. Emailing helps us keep better track of billing questions.

We don't make many mistakes, but when We do, We will make it right. We always give you the benefit of any doubt. It's just the way we want to do business.

 

How do Automatic Payments work?
If you are set to use Automatic Payments, you will be billed every month on the 20th for the next month's tuition.
You will be emailed a statement a few days before this. This gives you time to look over your statement.
If you think your statement is wrong, then just email us at info@jumpupgym.com and we will take care of it before you are billed. If you don't catch it until after the 20th, you will be billed the statement amount, but we can still fix it. We always take care of our customers.

Once your classes are dropped, the system will automatically stop billing you.
This is not one of those 3rd party billing systems that you can't stop. We have experinced those and refuse to put our cutomers through that.

With automatic payments you never have to worry about losing your spot because you forgot to pay tuition.
...Well ... You could be dropped if your payment is denied because of an expired card or something like that and you ignore our emails. It has happened.

 

Why did I get a drop notice when I wasn't dropping?
Probably because you didn't pay your tuition by the 20th.
If you are going to have a problem with paying tuition by the 20th, Just email us and let us know what is going on.
We are not hard people, but we do need to know if you are planning to continue. Many people just drop class by not paying us and we are left wondering. So we have to drop people who haven't paid. Especially if there is a waiting list for your class.

 

There are only three classes this month because of a scheduled break. Can I get a discount?
No. You are paying for a class spot. Some months have 5 classes and some months have 3. We don't charge more for 5 classes or less for 3 classes. In the end, it averages out to about 4 classes per month.

 

Do you have make-up classes?
If you miss a class, you can attend "open gym" for your child's age group at no charge.
The Open Gym Coaches will check the rolls and let you attend for free if you have missed a class. They will also try to work with you child to bring them up to speed if they are doing a make-up.
We don't allow make-ups in regular classes. They are too full.